Cancellations, Non-Refundable Booking Fees and No-Shows
In order to book your appointment, we will require your card details. (Please note, this does not apply for free appointments such as consultations or maintenance appointments). These are securely held by our booking system (Phorest) and are now viewable by the salon.
Your card will not be charged at the time of booking, however it will be charged in the event of a no-show or late cancellation. Cancellations between 48 and 24 hours will be charged at 50% of the total appointment cost. Cancellations within 24 hours (or no-shows) will be charged at 100% of the total appointment cost.
Appointment reminders will be sent 72 hours before your appointment so please contact us as early as possible to avoid your card being charged.
We reserve the right to ask for payment in full before a booking will be made. If this is done, this amount will be treated the same as a non-refundable booking fee and will be retained in full upon late cancellation (within 48 hours of appointment) or no-show.
If no booking fee or card capture is taken and you cancel within 48 hours, we reserve the right to ask for a late cancellation charge of 50% (or 100% if you cancel within 24 hours) of the total appointment cost, then payment in full in advance, to book any future appointments.
If you do not show for your appointment and haven’t contacted the salon, you may be removed from the online booking system. Please contact us to book a new appointment, we will require payment in full, in advance of any new appointment.
Please let us know if you are going to be late for your appointment, we can usually allow for a few minutes, however we may have clients after your appointment. So if you are more than 15 minutes late, we may cancel your appointment and apply the above terms as a no-show.
For all new hair colour clients and clients that haven't visited us in the last 3 months, we are required to carry out a patch/sensitivity test at least 48 hours before your appointment. This is now standard procedure and a legal requirement throughout the industry.
It is the responsibility of the client to plan and receive a complimentary pre-treatment skin test at The Junkyard and within the recommended period stated below
It is the responsibility of the client to plan and receive a complimentary pre-treatment skin test, within The Junkyard, at least 48 hours ahead of any hair treatment procedure that may cause an adverse reaction (such as hair tinting and bleaching). It is also the clients’ responsibility to retain evidence of The Test i.e., date, time, products used and area tested, as provided by our staff.
A pre-treatment skin test is a precautionary measure intended to reduce, although not deemed to remove, the risk of an adverse reaction both during &/or following a skin test or more intense exposure
It is possible that a pre-treatment skin test may induce sensitisation to a substance and/or procedure on any occasion
When a client attends an appointment to receive either an appropriate pre-treatment skin test or hair procedure, the client is deemed to accept the risk of any adverse reaction
When a complimentary pre-treatment skin test is not planned and received at this salon within the recommended period (refer to 1+2), for whatever reason, the stylist will refuse to carry out any further hair treatments and re-schedule the appointment. It should be noted that a skin test, conducted by a professional, is a legal requirement and more likely to be accurate
When a client books and then proceeds to receive any hair treatment that may or may not require a pre-treatment skin test, the stylist shall deem the client as having accepted that there are risks involved. These might be, but are not limited to, the adverse reactions listed in 8
The risk that an individual, with PPD hypersensitivity (known or unknown), takes when receiving a hair dye sensitivity skin test and/or more intense exposure is the consequential reaction such as, but not limited to, the appearance of weal, erythema, itching, redness, eczema, pain, swelling and/or burns
If you the client is taking any prescribed medication when booking or attending your appointment then it is the clients responsibility to inform the salon, as medication can cause adverse effects when a chemical service is involved.
If you have had any previous reactions to Henna Tattoos or Hair Dyes you MUST inform the salon.
Complaints and Feedback
Our priority is for you to be completely satisfied with the service you receive from us. We run a professional business so we aim to deliver the highest standards in everything we do. Complaints are rare but we take them very seriously, so we have a complaints policy and process which we follow to make sure that things are put right where needed and we can learn from your feedback.
If you are not happy with the service you receive, please tell a member of staff either before you leave the salon, or as soon as possible once you have left. We will listen to your feedback and ask any necessary questions to understand your complaint, we aim to resolve any complaints within 8 weeks. If you have already left the salon, do not go to another salon as we have the right to see exactly what the service or treatment you have received from us, looks like. If you alter your service/treatment elsewhere, we will not be able to rectify any problems and will be unable to offer any sort of resolution.
Our Complaints policy
Where we think your complaint is reasonable, we will redo a part or all of the service or treatment again as soon as possible, free of charge. The work will be done by a different stylist, barber or beauty therapist if you prefer, although this may not be possible if the individual is self-employed.
Alternative dispute resolution
If, after following our complaints policy, we still can’t agree on how to resolve the complaint to your satisfaction, as required by the Alternative Dispute Resolution for Consumer Disputes Regulations 2015, we will refer you to a certified alternative dispute resolution provider, Hair & Beauty Mediation. As mediators, they listen to both sides and help us work towards a fair and reasonable compromise which is acceptable to both parties.
Property Loss or Damage
It is your responsibility as the owner, to take care of any property you bring into the salon. We take no responsibility for any property which is lost or damaged, unless it is damaged by a member of staff due to negligence. It is however your responsibility to wear appropriate clothing to your appointment, colour can sometimes come into contact with clothing so it is advisable to wear something old or of little value to your appointment, we cannot be held accountable for any damage done to clothing whilst visiting The Junkyard. Anything left in the salon will be held for 8 weeks, we will do our best to contact you to retrieve your property.
Other Terms & Conditions
Some of our services/treatments will come with their own specific terms and aftercare. These will be highlighted individually either upon booking, consultation or at your appointment.